Contact Us
Get in Touch
We'd love to hear from you! Whether you have a question about our tools, want to report a bug, suggest a new feature, or just want to say hello — don't hesitate to reach out. We value every piece of feedback and strive to respond to all inquiries promptly.
The best way to contact us is via email. Whether it's a technical question, business inquiry, or general feedback, we aim to respond within a few business days.
What You Can Contact Us About
General Questions
Have a question about how our tools work, what formats are supported, or how your data is handled? We're happy to help.
Bug Reports
Found something that doesn't work correctly? Please include the file type, your browser and OS, and a description of the issue. Screenshots are always helpful.
Feature Requests
Have an idea for a new tool or an improvement to an existing one? We'd love to hear your suggestions and prioritize features based on user feedback.
Business Inquiries
Interested in partnerships, advertising, or business collaborations? We're open to hearing about opportunities that align with our mission.
Privacy Requests
If you have questions about our privacy practices, want to exercise your data rights (GDPR, CCPA), or need to report a privacy concern, please email us at contact@openedfile.com with "Privacy Request" in the subject line. We will respond within 30 days.
For more details about how we handle your data, please see our Privacy Policy.
Frequently Asked Before Contacting
Before reaching out, you might find the answer to your question on one of our tool pages. Each tool includes a detailed FAQ section:
- WebP to JPG/PNG Converter — WebP format questions, quality settings, batch conversion
- HEIC to JPG/PNG Converter — iPhone photo conversion, HEIC vs HEIF, quality options
- Winmail.dat Viewer — TNEF format, Outlook attachments, extraction help
Response Time
We aim to respond to all emails within 1 to 3 business days. During busy periods, it may take slightly longer. If your inquiry is urgent, please indicate this in your subject line and we will prioritize your message. Thank you for your patience and for choosing OpenedFile.